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Professional Staff
Our experienced and courteous Customer
Service Representatives are available during regular
business hours to answer your questions and expedite
your requests. We also employ staff around the clock,
seven days a week to provide you with support.
Discharge Assistance
We work with physicians, social
workers, and hospital discharge planners to ensure
a smooth transition from the hospital to the home.
Reimbursement Assistance
Medicare, Tricare and other payers
may be pre-qualified for direct payment. Should a
patient not qualify or become ineligible for coverage,
that individual will be notified. Payment by cash,
check, MasterCard and Visa are also accepted.
Patient/Client Assessment
Trained staff members will assess
the needs of the patient/client with respect to the
equipment ordered by the physician.
Delivery Service
Delivery service, setup, patient
instruction and training are free of charge.
Placing Orders
Our Customer Service Representatives
are available during normal business hours to take
your orders. Please place routine orders for supplies
and oxygen during normal business hours and allow
at least 24 hours for order delivery. While we are
available 24 hours a day for emergency equipment
problems or emergency oxygen deliveries, delivery
to your residence during non-business hours may take
up to 2 hours.
Services
- Respiratory
Therapists
SpecialCare currently employs
highly trained licensed respiratory therapists
to care for our patients.
- Delivery
SpecialCare is able to offer
same-day delivery on most items. SpecialCare will
typically deliver within 24 hours of the order
acceptance to our clients at no extra charge.
- Medical
Equipment Technicians
Our experienced Medical Equipment
Technicians will set up the home medical equipment
and educate the patients and/or their caregivers
to ensure their understanding on how to safely
operate the equipment.
- Customer
Service Representatives
Friendly and knowledgeable Customer
Service Representatives are available during normal
business hours to assist you with the order process
and to provide any
other information you may need.
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