Our experienced and courteous Customer Service Representatives are available during regular business hours to answer your questions and expedite your requests. We also employ staff around the clock, seven days a week to provide you with support.

Discharge Assistance

We work with physicians, social workers, and hospital discharge planners to ensure a smooth transition from the hospital to the home.

Reimbursement Assistance

Medicare, Tricare and other payers may be pre-qualified for direct payment. Should a patient not qualify or become ineligible for coverage, that individual will be notified. Payment by cash, check, MasterCard and Visa are also accepted.

Patient/Client Assessment

Trained staff members will assess the needs of the patient/client with respect to the equipment ordered by the physician.

Delivery Service

Delivery service, setup, patient instruction and training are free of charge.

Placing Orders

Our Customer Service Representatives are available during normal business hours to take your orders. Please place routine orders for supplies and oxygen during normal business hours and allow at least 24 hours for order delivery. While we are available 24 hours a day for emergency equipment problems or emergency oxygen deliveries, delivery to your residence during non-business hours may take up to 2 hours.

Services

• Respiratory Therapists

SpecialCare currently employs highly trained licensed respiratory therapists to care for our patients.

• Delivery

SpecialCare is able to offer same-day delivery on most items. SpecialCare will typically deliver within 24 hours of the order acceptance to our clients at no extra charge.

• Medical Equipment Technicians

Our experienced Medical Equipment Technicians will set up the home medical equipment and educate the patients and/or their caregivers to ensure their understanding on how to safely operate the equipment.

• Customer Service Representatives

Friendly and knowledgeable Customer Service Representatives are available during normal business hours to assist you with the order process and to provide any
other information you may need.