Thank you for choosing SpecialCare as your preferred provider of home medical equipment. As a valued patient or caregiver, you deserve the special care that has always been the hallmark of SpecialCare. We remain fully committed to providing the highest level of service and finest medical equipment.

We encourage you to contact us with any questions or comments about our services. Our friendly and knowledgeable Customer Service Representatives are available during regular business hours to assist you.

Don’t Hesitate to Call! 1-858-694-5800

Patients

Billing

• Explanation

Special Care’s billing process begins when you receive your equipment. Our staff starts by reviewing the information provided by your physician or referral source. Your physician may need to complete additional documentation required by Medicare and other insurance companies. SpecialCare will request this documentation be completed by your physician. It is important to note that insurance reimbursement is based on your medical needs, as documented by your physician, and on meeting certain coverage criteria.

• Billing Statements

SpecialCare sends out billing statements monthly. If your account has a balance due at the end of the month, you should receive a statement within the first week of the following month. For patients with Medicare and a secondary insurance, you may not get a statement unless you receive a non-assigned item, or your insurance did not pay for an item in full, such as a co-pay or share of cost, or if your deductible had not been met at the time of service.